Online Privacy and Security
Joe V’s recognizes the importance of privacy to our customers and visitors to our Web site and will work to protect the security and privacy of any personal information that you provide to us. We value your trust and respect. Personal information is information about you that is not publicly available and can identify you, such as your name, mailing address, e-mail address, and phone number. We only collect the information you choose to give us in order to better serve you. Other information collected about you from other parts of Joe V’s business, such as other Web sites, newsletters, rewards programs, stores or pharmacy operations, may be regulated differently and/or subject to different privacy practices.
What personal information do we collect?
We collect and store information when you choose to subscribe to the Joe V’s online e-newsletters. This may include your name, mailing address, e-mail address, and other personal or preference information you may provide to us.
Joe V’s may conduct surveys and contests either from our Web site in conjunction with other media or in our Joe V’s stores. If you choose to participate, we may request your name, mailing address, or other personal information.
Customers may submit comments from our Web site. Personal information may be requested such as your name, phone number, or other contact information.
We collect certain technical information from your computer during your visit to our Web site. This may include your computer’s operating system and browser type. When you visit our Web site, you will be assigned a “cookie” (a small, unique identifier text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our Web site and allow us to enhance your online experience. Most Internet browsers permit you to erase or block cookies. Refer to your browser instructions to assist you in this process, although doing so may affect your ability to use the Web site to its maximum benefit.
How do we use your personal information?
We may use information collected from you for various purposes, including without limitation in connection with:
- Joe V’s programs
- Notice of special promotions or events
- Online ads
- Surveys and contests
- Employment applications
- Verification of credit card information
- Customizing your shopping experience
- Measuring and improving the effectiveness of our Web sites
Joe V’s collects, stores, and uses aggregate data, such as demographic or statistical information, that do not contain personally identifiable information. This aggregated data may be shared with and used by third parties in order to help us and our business partners better serve and understand our customers or for other purposes as we deem appropriate.
Joe V’s may utilize the services of third-party loss prevention specialists to assist it in cases of suspected fraud or theft, and in connection with such loss prevention activities may disclose personal information as we deem necessary or appropriate without restriction. We require our agents and business partners to follow our privacy policies when using customer information provided by Joe V’s, except as specifically set forth in this policy. We are not responsible for any additional information that you provide directly to these third parties.
Joe V’s will not release personal information about customers without their permission, except as described herein, or as required by law or legal process (including pursuant to court orders, subpoenas, interrogatories, or similar directive carrying the force of the law), or as set forth below.
By enrolling in the Joe V’s newsletter from Joe V’s program, members agree to allow Joe V’s to contact them regarding the administration of their membership account. Unless the member opts out of receiving such information at the time of enrollment, or otherwise revokes consent as set forth in the Terms and Conditions of Joe V’s, member also agrees that Joe V’s and others may contact the member about promotions and other information of interest. Unless the member opts out of receiving such information at the time of enrollment, or otherwise revokes consent as set forth in the Terms and Conditions of Joe V’s, Joe V’s and its affiliates may use personal customer information to create merchandising and promotional programs tailored around specific purchases, the frequency of store visits, volume of purchases, and other data. Joe V’s also may use the data it collects to investigate and respond to customer requests, concerns and claims.
How can I access, modify, and/or delete my information?
You may at any time review, edit, and/or remove from our database any information we maintain on you by performing that task online or by contacting us directly. We will promptly comply with any request to review, edit, or remove your information.
What choices do you have?
You can choose to not provide personal information or only limited information, although doing so may affect your ability to use our services to the maximum benefit.
You can choose to subscribe only to certain services offered by Joe V’s.
What about the privacy rights of children?
We are committed to protecting children’s privacy. We do not and will not knowingly collect any personally identifiable information from children under thirteen years of age. If any data entry by a visitor indicates that such visitor is under the age of thirteen years, all data from that visitor is promptly deleted from our system. If a child under thirteen years of age wants to participate on our Web site, we encourage the child’s parents to participate in his or her experience on our Web site. We welcome family participation.
What security measures are in place with respect to my information?
You transmit information to us at your own risk.
All consumer information received or created by Joe V’s is stored in a database protected by multiple firewalls with redundancy and that have been implemented on Internet and client connections to an internal network. These security measures include physical secured access to the computing facilities, multi-tier password protocols and procedures, system logs and monitoring, intrusion detection, anti-virus, patch management, file transfer encryption and hardware and software configuration management.
It is important for you to protect against unauthorized access to your member ID and password and your computer. Be sure to sign off when finished using a shared computer. The confidentiality of your member ID and password is yours to protect.
Internally, Joe V’s restricts consumer information under our control to those persons who have a need to know such information in order to provide Joe V’s services to you.
Links to other Web sites
Joe V’s may provide links to non-Joe V’s Web sites. These Web sites are not under the control of Joe V’s, and Joe V’s is not responsible for the content or the information collection practices of these Web sites. You may want to review the privacy policies of these Web sites and how they collect and use personal information.
You may contact us with any other questions or comments at:
Direct Mail Address:
H.E. Butt Grocery Company
Attention: Privacy Office
P.O. Box 839999
San Antonio, TX 78283-3999
Contact the Privacy Office
San Antonio, Texas (210) 938-4923
Outside of San Antonio (866) 432-4318
Contact Customer Relations
San Antonio, Texas (210) 938-8357
Outside of San Antonio 1-800-432-3113
Policy Revisions and Updates
Joe V’s is a division of H.E. Butt Grocery Company (H-E-B)
Last Revision Date: August 2011